Responsible Gaming at xtbajee

1 Age Restriction & Verification

xtbajee operates a strict 18+ only policy. 18+ Access to the xtbajee platform — including all casino games, sports betting, and live dealer tables — is available exclusively to individuals who are 18 years of age or older at the time of registration.

All new players are required to declare their date of birth during the account registration process. xtbajee reserves the right to request documentary proof of age at any point — including before processing a first withdrawal. Accepted identity documents include a valid National Identity Card (NID), passport, or birth certificate issued by a recognised Bangladeshi authority.

Where our systems or our support team identify or suspect that a registered player may be under the age of 18, the account will be suspended immediately pending verification. If verification confirms the player is underage, the account will be permanently closed, all funds will be returned, and all gaming history will be voided. xtbajee takes underage gambling extremely seriously and invests continuously in age verification technology to prevent it.

Protecting Minors in Your Household

If you share a device or computer with young family members, we strongly encourage you to:

• Always log out of your xtbajee account when you finish a session;
• Never save your password on a shared device;
• Consider installing parental control software such as Net Nanny, Qustodio, or your device's built-in screen time management features to block access to gambling websites for minors.

2 Responsible Gaming Tools

xtbajee's responsible gaming tools are accessible directly from your account settings panel at any time. You do not need to contact customer support to activate most tools — they are self-service and take effect immediately (or within the cooling-off window described in each tool's terms). All tools are provided free of charge.

The following tools are currently available to all xtbajee players:

• Deposit Limits — daily, weekly, and monthly caps on total deposits;
• Loss Limits — caps on total net losses within a defined period;
• Session Time Limits — automatic logout after a specified duration;
• Reality Check Alerts — in-session reminders at regular intervals;
• Cool-Off Periods — short-term account suspension of 24 hours to 30 days;
• Self-Exclusion — extended or permanent account closure.

xtbajee reviews and expands its responsible gaming toolkit on an ongoing basis. If you have a suggestion for a tool or feature that would help you play more safely, please share it with our support team.

3 Deposit & Spending Limits

Deposit limits are one of the most effective ways to keep your spending within a planned budget. At xtbajee, you can set a maximum deposit ceiling for any of three time periods: per day, per week, or per calendar month. These limits apply across all payment methods — bKash, Nagad, Rocket, Upay, and Dutch-Bangla Bank — so you cannot bypass a limit by switching payment channels.

How Deposit Limits Work

• Reducing a limit: Takes effect immediately. If you set a daily limit of ৳2,000 and your current daily limit was ৳5,000, the lower limit applies from the moment you save the change.
• Increasing a limit: Subject to a mandatory 48-hour cooling-off period before the higher limit comes into force. This delay is intentional — it gives you time to reconsider whether an increase is genuinely within your financial means.
• Removing a limit entirely: Also subject to the 48-hour cooling-off period.

Setting Up Your Limits — Step by Step

• Log in to your xtbajee account and open Account Settings.
• Select "Responsible Gaming" from the settings menu.
• Choose "Deposit Limits" and select the period — daily, weekly, or monthly.
• Enter your desired maximum deposit amount in BDT (e.g., ৳1,000 per day).
• Confirm the change. Reductions are immediate; increases activate after 48 hours.

4 Time-Out & Cool-Off Features

Sometimes all you need is a short break. xtbajee's time-out and cool-off tools allow you to temporarily pause your gaming activity without permanently closing your account. These features are designed for players who want to step back, reassess, and return refreshed — without losing their account history or balance.

Session Time Limits

You can set a maximum duration for individual gaming sessions. When the session timer runs down, xtbajee displays a full-screen notification summarising your session activity and logs you out. You cannot extend a session once the limit is reached — you must log back in to start a new session, which resets the timer. Available session durations: 30 minutes, 1 hour, 2 hours, 4 hours.

Reality Check Alerts

Reality checks are periodic pop-up messages that appear during active gameplay at intervals of your choosing. Each alert displays your session duration and total amount wagered in the current session. You can acknowledge the alert and continue playing, or use it as a prompt to end your session. Available alert intervals: every 15 minutes, every 30 minutes, every 60 minutes.

Cool-Off Period

A cool-off period suspends all betting and deposit functionality on your account for a chosen duration. Unlike self-exclusion, a cool-off is a temporary pause — your account automatically reactivates when the period expires. You will not receive any promotional communications from xtbajee during a cool-off period. Available cool-off durations:

• 24 hours (1 day)
• 7 days (1 week)
• 30 days (1 month)

Cool-off periods cannot be reversed or shortened once activated. If you need a longer break, see Section 5 — Self-Exclusion.

5 Self-Exclusion Programme

Self-exclusion is xtbajee's most comprehensive responsible gaming tool. It is intended for players who feel that their gambling has become, or is at risk of becoming, a problem. When you self-exclude, your xtbajee account is fully suspended — you cannot log in, deposit, wager, or receive any marketing emails or promotional SMS messages for the entire duration of your exclusion.

Self-Exclusion Periods

• 6 months — minimum self-exclusion period;
• 1 year;
• 3 years;
• 5 years;
• Permanent — your account is closed indefinitely with no option to reopen.

What Happens During Self-Exclusion

• Your account is immediately suspended upon activation — no waiting period;
• Any pending withdrawals will be processed to your registered bKash, Nagad, or Rocket account before the account suspension takes full effect;
• You will be removed from all xtbajee marketing lists immediately;
• xtbajee will make every reasonable effort to ensure you cannot create a new account using the same identity details during your exclusion period.

How to Self-Exclude

• Log in to your xtbajee account and navigate to Account Settings.
• Select "Responsible Gaming" then "Self-Exclusion".
• Choose your exclusion period from the available options.
• Confirm your identity by entering your registered email address.
• Submit — your exclusion takes effect immediately. A confirmation will be sent to your registered email.

If you are unable to access your account to activate self-exclusion, or if you require immediate assistance, please contact our support team directly at [email protected]. Our team is available 24 hours a day, 7 days a week (BST, UTC+6) and can process a manual self-exclusion request on your behalf without delay.

6 Recognising Problem Gambling

Problem gambling can affect anyone, regardless of income, background, or experience. It often develops gradually and can be difficult to recognise from the inside. The following self-assessment checklist is intended to help you reflect honestly on your gaming habits. If you answer "yes" to two or more of these questions, we strongly encourage you to make use of the tools described in this page or to reach out to our support team.

This checklist is for self-reflection purposes only. If you are concerned about your gambling behaviour, please do not wait — reach out to xtbajee support or a professional counselling service. Taking action early is always more effective than waiting for the problem to grow.

7 Getting Help & Player Support

xtbajee's customer support team is trained to handle responsible gaming concerns with care, discretion, and urgency. If you feel that gambling is becoming a problem for you — or if someone you know is struggling — please contact us. All responsible gaming enquiries are treated with complete confidentiality.

If You Are in Crisis

If gambling has caused you severe financial difficulty, emotional distress, or is affecting your mental health, please consider reaching out to a professional support service. Speaking to a counsellor or a trusted family member is a positive and courageous step. Your wellbeing matters far more than any bet or balance on any gaming platform.

8 Safer Gambling Tips

The vast majority of xtbajee players enjoy our platform as a form of entertainment that fits comfortably within their lives and budgets. The following guidelines are drawn from responsible gambling best practices and are designed to help you keep your gaming experience positive and in perspective.

• Set a budget before you play — decide in advance how much you are comfortable spending and treat that amount as the cost of your entertainment, not as an investment;
• Bet with money you can afford to lose — never use money earmarked for rent, utilities, food, education, or family expenses;
• Accept losses as part of the game — chasing losses is one of the most common routes to problem gambling. If you have reached your budget, stop;
• Take regular breaks — stand up, stretch, and step away from the screen at regular intervals. Long unbroken sessions impair decision-making;
• Balance gaming with other activities — gambling should be one leisure activity among many, not the primary or only source of relaxation or excitement;
• Do not play when stressed, upset, or under the influence — emotional states and substances impair judgement and lead to reckless decisions;
• Keep track of your spending — use the xtbajee transaction history in your account to review your deposits and withdrawals on a regular basis;
• Be honest with yourself and others — if people close to you are expressing concern about your gambling, take their perspective seriously;
• Remember: the house edge is real — all casino games and sports betting markets carry a mathematical advantage for the operator. Long-term profit from gambling is not a realistic expectation.